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Thank you for visiting FlatwareFinds! I have specialized in helping customers replace missing or damaged pieces or find additional pieces for their vintage flatware sets since 2004. My flatware is available at very reasonable prices from my store. Please read the following as I hope it will answer most of the questions you may have regarding my business.

How To Purchase Replacement Flatware: The main thing to remember in purchasing replacement flatware you will be happy with is to keep in mind the condition of the flatware in your current collection. If your flatware is in new or near-new condition, you should seek flatware that is in the most pristine condition you can find. However, if your flatware has been handed down to you and has experienced several generations of use, you should look for flatware that has seen fairly frequent use as well. Even current flatware that has been used for several years acquires a patina of tiny scratches from daily use that looks very different from the bright shine of new pieces. Replacing missing older pieces with used pieces from my store matches the condition of your own older pieces and blends in so that the look is preserved. Your goal should be to purchase flatware that matches your current set so perfectly that you can't distinguish your "new" pieces and those in your original collection.

When I grade flatware for sale, I take into account the surface finish, and my description of the flatware is based upon that exterior condition. Flatware that I describe as "new" is flatware I am certain has never been used. When I describe flatware as in "excellent used" condition, then that flatware has seen minimal use, and the exterior is still in excellent condition. When I describe flatware as in "very good used" condition, I believe it has seen regular use with an exterior condition that is not as shiny, but that still has no visible flaws. When I describe flatware as in "good used" condition, I believe it has seen regular use with an exterior condition that is not as shiny, and small scratches may be visible.
Please Note: I do NOT consider flatware damage such as pitting, rust, disposal damage, silver plate loss or serious nicks or bends as being within the realm of "normal" use. I rarely sell flatware with any kind of damage, and if a piece I have for sale does have a flaw, the defect will be clearly described within the listing's condition report, along with a photo of the flaw. However, I do frequently give away pieces with minor flaws to customers who make purchases of flatware from me.

Sterling Silver and Silver plated Flatware: Most of the time, I polish sterling and silver plate pieces in advance so that an accurate condition report can be entered into the listing. However, if a certain silver piece has not been polished before listing, that fact will be disclosed. Usually, flatware that has not been polished is still factory sealed, and I don't wish to break that seal.

Shipping of Purchases within the US: All of my flatware listings include free shipping and insurance within the US. The listed price is the total amount you pay. Flatware is shipped on a daily basis, either by First Class Mail or Priority Mail. My customers are notified per email when their packages ship.

International Customers: Recent US Postal Service rate increases have made international shipping more expensive, and I am always happiest when a buyer e-mails me before bidding to get a shipping quote. I ship in the most economical way for my International buyers. International shipments are mailed out on a daily basis.

Returns: Customer satisfaction is my top priority. However, I do request that you contact me immediately upon receipt of your purchase with any questions. I will always work with you to resolve any problems.

Customer Pattern Requests: If you want to find out if I have a pattern that is not listed, I will be happy to check my inventory and get back to you.
Frequently, I am asked by my customers to contact them when I find a specific pattern they are searching for. Most of my flatware is purchased from estate sales and other such venues, so I can never be certain of obtaining a steady supply of any specific pattern. However, if I do find a certain pattern previously purchased by a customer, I will usually let them know that more pieces in their pattern have become available Newly acquired pieces will be listed in my store and available for instant purchase, so checking frequently is your best assurance of getting any pieces I find in your pattern.

I will be happy to answer any further questions you may have.

Email at andi.freedman@verizon.net

is the best way of contacting me.
Last Updated: 26 Jul 2017 13:43:16 PDT home  |  about  |  terms  |  contact
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